Privacy Policy

We highly value your trust in choosing CityandOut.com for your online travel planning and reservation activities. Therefore, we will duly and diligently safeguard and protect the privacy and confidentiality of your personal details (including your credit card details).

Information collection

We refer back to the specific Privacy Policy of each partner providing us (and therefore you) with their specific services.

• For Hotel Bookings, please visit our partners’ Privacy Policy page. Booking.com
• For Private Rentals, please visit our partners’ Privacy Policy page. Belvilla.com (part of www.leisure-group.eu/en)

Protect and secure your credit card information

In order to protect and safeguard the personal data provided to us, we have implemented and use appropriate business systems and procedures. For example, your credit card information is transmitted to us through a secure server protocol, which encrypts all your personal and credit card details. The encryption method used is the industry standard "Secure Socket Layer" (SSL) technology. Our SSL certificate has been issued by COMODO (www.comodogroup.com). This means that you are insured for up to $100,000 when relying on the information provided by IdAuthority on this site. Furthermore, we have implemented and use security procedures and technical and physical restrictions for accessing and using personal information. Only authorized employees are permitted to access personal information for performing their duties in respect of our services. Our server and network are protected by firewalls against unauthorized access and we have intrusion detection systems that monitor and detect unauthorized (attempts to) access to or misuse of our servers.

Control over your data

You always have the right to review the personal data you have stored with us. You can request your personal data by emailing us at info@cityandout.com. Please state 'request personal data' in the subject line of your email. If your personal data is incorrect, we will change it upon your request. You can also ask CityandOut.com to remove your personal data from its database by sending us an email to the aforementioned email address.

After you have made a booking, you will receive a confirmation message either from CityandOut or from the specific partner fulfilling the reservation (e.g. Booking.com for Hotel Bookings) with all the information about your booking. The confirmation email is proof of your reservation. Some of our partners may, based on their specific Privacy Policy, contact you at various stages to request additional information and or feedback about the services provided. We will work pro-actively with our partners to limit to the absolute minimum the number of times you can and will be contacted unless specifically requested by you. If you have any suggestions or remarks about this privacy statement, please send an email to info@cityandout.com. We are at all times entitled to change the way we collect, transmit and process the personal information and such other information as we may deem necessary. This Privacy Statement may therefore be amended from time to time in order to reflect the latest changes.